Ajuntament de Cornellà
IT support for an entire city council.
The brief
We developed an internal IT support platform for Cornellà City Council. An eight-person team maintains it and answers questions from around 800 staff about their software and processes. The case visualisation is explanatory and protects internal information.
What we did
One entry point for queries. The platform brings support for municipal software and processes together in a custom tool.
A clear path to support. The project connects people who need help with the team that maintains the system and answers their questions.
Explain without exposing. The portfolio animation presents that route conceptually; it does not show internal Council data or screens.
An internal platform for 800 staff and an eight-person support team.
We turned municipal IT support into a clear entry point for hundreds of people.
The project in numbers
One incident, start to finish
The platform makes a complex operation searchable: find an answer, understand the program involved and know who can help. Its value is making municipal knowledge easier to use without exposing confidential data.
How it went
Gallery · the project in pictures (click to enlarge)
"800 employees, zero (tech) headaches."The project team
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