Cornellà City Council Platform

At Damos en el Blanco we got down to work to create a customized platform for the City Council of Cornellà, designed so that its more than 800 public employees can report and manage computer incidents without complications. Because we know that when technology fails, the important thing is that everything is fixed quickly and easily.

What did we do?

• Platform from scratch: We set up a single tool that centralizes all incidents, organizes them and manages them like magic (well, technology).
• Robust infrastructure: We designed a robust and powerful system to perform at its best even when all employees are connected at the same time.
• Easy to use interface: No complications. The platform is intuitive, simple and designed so that any user can navigate it without getting lost.
• Automated processes that save the day: We automate incident assignment, notifications and other processes so the IT team can focus on fixing problems, not chasing them.
• Future-proof: The platform is built to adapt to new needs and continue to grow with the City Council.

The impact:
Now, Cornellà City Council employees can report and resolve incidents without stress or unnecessary paperwork. The platform optimizes time, reduces chaos and ensures that IT problems do not turn into dramas.